@incollection{muller:hal-03407382, TITLE = {{La `` Voix '' du consommateur ou du client}}, AUTHOR = {M{\"u}ller, Jo{\"e}l and Djuatio, Emmanuel}, URL = {https://univ-artois.hal.science/hal-03407382}, BOOKTITLE = {{La Voix des consommateurs. Affirmation, impuissance ou ambivalence ?}}, EDITOR = {Oliviane Brodin, Jo{\"e}l M{\"u}ller}, PUBLISHER = {{Artois Presses Universit{\'e}}}, PAGES = {179-202}, YEAR = {2021}, MONTH = Jun, HAL_ID = {hal-03407382}, HAL_VERSION = {v1}, }